Legal Notice — The Customs & Trade Compliance Academy

Legal notice.

Part I - General Provisions

1 Scope of Application

The following General Terms and Conditions regulate the contractual relationship between the Trade Compliance Academy and its customers. Depending on the subject of the contract, the additional provisions of Part II and Part III will apply.

The customers’ general terms and conditions of business do not apply, even if Scrum Academy GmbH does not explicitly object to them.

If a consumer wishes to make use of the services of the Trade Compliance Academy they must contact the Trade Compliance Academyand expressly disclose that fact. The Trade Compliance Academy will then assess whether an offer suitable for consumers can be made.

2 Contractual Partner

The contractual partner of the customer is

Trade Compliance academy
523 Avenue Louise
1050 Brussels
Belgium

General Managers: Nicolas Urien, Thibaut Grandjean-Vernet
Registration number: 781489012
EORI : BE0781489012

Contact
Email: hello@tradecomplianceacademy.co

3 Place of Performance

The place of performance for all obligations arising from this contract of the Trade Compliance Academy, unless otherwise agreed in individual cases, is Brussels.

4 Use of Data for Information on Similar Product

With reference to the "Belgian Act on Market Practices and Consumer Protection" (Wet betreffende marktpraktijken en consumentenbescherming), which regulates unfair commercial practices and consumer protection, the Trade Compliance Academy reserves the right to advertise similar goods or services of the Trade Compliance academy by email. The customer may object to this use at any time without incurring any costs other than the transmission costs according to the basic tariffs. To unsubscribe it is sufficient to send an informal email to hello@tradecomplianceacademy.co or to do it through a link in the email footer itself.

5 Data Protection and Data Security

With regard to the further regulations concerning data protection and data security, reference is made to the separate data protection declaration.

6.1 Applicable Law and Place of Jurisdiction

Any disputes arising directly or indirectly from the contractual relationship with the customer shall be referred to the courts of competent jurisdiction at the place of our registered office in Brussels, Belgium. Belgian law applies to any disputes arising from the use of the website and the jurisdiction of the Belgian courts.The foregoing sentences shall not apply to contractual partners with a different applicable place of jurisdiction in Belgium if they are not merchants, legal persons under public law, or special assets under public law.

The contractual relationship with the customer shall be governed exclusively by the laws of the the Belgian Civil Code (Burgerlijk Wetboek) regarding choice of law in contracts, excluding the UN Convention on Contracts for the International Sale of Goods and excluding the provisions of international private law.

As an e-commerce organisation, the Trade Compliance academy complies with Belgian e-commerce regulations, under the authority of the FPS Economy. This includes information about our right of withdrawal, warranty, and delivery policies.

6.2 Conformity with VAT regulations

Depending on the value and location of our customers, we may need to charge VAT (Value Added Tax) on our e-courses.

7 Liability and Limitation

Damage caused by slight negligence on the part of the Trade Compliance academy will only be compensated insofar as it was caused by the breach of a material contractual obligation (cardinal obligation). Material contractual obligations are those which are necessary for the proper execution of the contract and on which the contractual Partner may regularly rely. Otherwise, liability for slight negligence is excluded. In cases of a slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable damage typical for the contract. Unless otherwise agreed, this limit shall be EUR 20,000 for each contractual relationship. If the customer foresees the possibility of a higher damage it is the customer's responsibility to inform the Trade Compliance academy thereof prior to the conclusion of the contract.

All claims against the Trade Compliance academy become time-barred after 12 months of arising and becoming due.

The aforementioned limitations of liability and shortening of the limitation period do not apply in the case of intent or gross negligence or in the case of culpable injury to life, body, or health, or in the case of liability under the Belgian Civil Code (Burgerlijk Wetboek).

8 Retention of Title, Copyright

the Trade Compliance academy reserves the unrestricted right of ownership for all materials delivered in physical form until complete fulfilment of all payment obligations by the customer.

If the Trade Compliance academy creates or provides copyrighted works (e.g. training documents, presentations), the Customer - subject to the condition precedent of the complete fulfilment of all payment obligations by the customer - is always only granted a simple right of use for the customer's own purposes without the rights to duplication, distribution, processing or making available, insofar as nothing else is stipulated in the contract or something else clearly results from the purpose of the contract.

The training documents handed out or sent in connection with the training - in whatever form - are subject to copyright protection and may only be reproduced, translated, reprinted, electronically processed, disseminated or published - even in excerpts - after obtaining the express written consent of the Trade Compliance Academy and the respective instructors.

9 Consumer complaint procedure

You can submit a complaint about our e-courses or services by emailing us at hello@tradecomplianceacademy.co or by writing to us at the following address:

Trade Compliance Academy Attn: Complaints Department 523 Avenue Louise 1050 Brussels Belgium

What to Include in Your Complaint:

Please include your name, contact information, a description of the complaint, and any relevant documentation (e.g., order confirmation, emails).

Complaint Handling Process:

We will acknowledge receipt of your complaint within 7 business days. We will investigate your complaint and aim to provide a response within 14 business days.

PART II: Public Trainings of the Trade Compliance Academy

In addition to the General Terms and Conditions, the following terms and conditions govern the contractual relationship for participation in open formats of the Trade Compliance academy.

1 Registration

Registration must be made using the online registration forms or by e-mail. If the online registration forms are not used, it is absolutely necessary to state the name of the participant and the complete company address or invoice address with telephone number and e-mail address.

The registration in each case represents an offer by the customer to conclude a contract for the respective training. The acceptance of the offer of a contract is only made by express confirmation by the Trade Compliance academy. The registration therefore only becomes legally binding through our confirmation by e-mail. If the event is already fully booked, we will contact you without undue delay. Without this confirmation of registration, there is no entitlement to participation.

2 Participation Fee

The participation fee is calculated per person and event date plus applicable statutory VAT. Unless otherwise stated, the participation fee includes attendance at the seminar and the announced training materials.

3 Terms of Payment

The participation fee plus applicable VAT is due within 14 days upon receipt of the invoice. Payments are accepted by bank transfer or credit card. Participation in the event for only part of the event does not entitle the participant to a reduction of the applicable fee.

4 Cancellation

4.1 Substitution

You may assign your registration to a substitute participant at any time at no additional cost by sending a prior notification by email.

4.2 Cancellation

In case of cancellation of the registration, the following conditions apply:

Up to 4 weeks before the start of the training, cancellation is free of charge and no cancellation fees apply.
In the event of cancellation less than 4 but more than 2 weeks before the first day of training, 50% of the non-discounted participation fees will be charged as cancellation fees.
In case of cancellation within 2 weeks before the training, 100% of the non-discounted participation fees will be charged as cancellation fees.

We may – at our sole discretion – decide to waive the cancellation fee in part or completely as a gesture of goodwill. This in no way constitutes a right for the participants to demand such a reduction or waiver.

5 Reservation of Right to Make Changes

We are entitled to make necessary changes to the content, methodology and organisation or to deviations (e.g. due to changes in the law) before or during the event as long as these do not significantly change the quality of the announced event.

We are entitled to replace the scheduled speakers if necessary (e.g. illness, accident) with other persons equally qualified with regard to the announced topic.

6 Liability for Contents

The events are prepared by the Trade Compliance academy and its speakers to the best of their knowledge. Liability and guarantees for the correctness, topicality, completeness and quality of the contents are excluded.

The Trade Compliance academy strives to ensure the accuracy and completeness of the information on this website. However, we cannot guarantee that the information is always up-to-date, complete, or free of errors.The Trade Compliance academy shall not be liable for any direct or indirect damages resulting from the use of the information on this website.